Bookings for Taunton House Hotel are subject to the following terms and conditions.
Your contract is with Taunton House Hotel Limited (Company Number 06936427) a company registered in England with it registered office at Taunton House Hotel, 14 Billetfield, Taunton, Somerset TA1 3NN (referred to below as the “Hotel”).
1 CONFIRMATION OF BOOKING
A booking is considered “definite” when confirmed by the Hotel. Confirmation will usually be in the form of an email, however, the Hotel reserves the right to confirm a booking over the telephone or by post.
2 ARRIVAL AND DEPARTURE
2.1 Check-in is from 2pm on the date of your arrival.
2.2 If you anticipate arriving after 10.30pm, you must advise the Hotel prior to your arrival.
2.3 Check out time is 10.30am on the morning of your departure. Late departure from the room is only permitted with prior management agreement for an agreed extra fee.
3 RESTAURANT HOURS
3.1 On Monday to Saturday, breakfast is served from 7.30am until 9am. On Sundays, breakfast is served from 8am until 9.30am.
3.2 Dinner is served from 7pm until 8.30pm by prior arrangement only. Please contact a member of staff to arrange this.
Smoking is not permitted in the Hotel.
Pets are not permitted in the Hotel or car park.
Keys must be handed in to reception upon check-out. Keys lost by any guest will result in an additional charge of £50.00.
Children remain the responsibility of the parent or guardian at all times whilst staying at the Hotel. Attention is drawn to the provisions of clause 15.
8 CAR PARK
The Hotel takes reasonable measures to ensure a safe car park, but reminds guests that the Hotel accepts no liability for damage or theft caused to your vehicle whilst parked at the Hotel.
Wheelchair access is limited at the Hotel.
If you cancel your booking within 48 hours of the scheduled check-in time on the date of arrival, a charge equivalent to the cost of one nights accommodation will be levied.
To amend or cancel your booking, please call the Hotel directly using the number stipulated on the website for the specific Hotel. Charges may apply in accordance with clause 10 above.
All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.
13 CONDITIONS OF STAY
The Hotel reserves the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
The Hotel attempts to deal with complaints as speedily as possible. Complaints must be addressed to a member of staff immediately and given sufficient opportunity to rectify the situation to your satisfaction. If you are still not satisfied, the complaint will be escalated appropriately.
15.1 Other than for death or personal injury caused by the Hotel’s negligence or misrepresentation, the Hotel’s total liability to you is limited to the price of the booking and to the fullest extent permitted by law. All warranties are excluded and in no circumstances will the Hotel be responsible for any indirect or special damages.
15.2 The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. You are responsible for any damage or loss caused to the Hotel or the Hotel’s property by your act, omission, default or neglect and you agree to indemnify the Hotel and to pay to the Hotel on demand the amount reasonably required to make good or remedy any such damage or loss.
16 DATA PRIVACY
The Hotel is committed to protecting (i) the privacy of its customers; and (ii) the confidentiality of the information provided to it by customers. Your personal details will not be sold on or passed on to third parties.
17 RELAXATION OR WAIVER OF TERMS & CONDITIONS
The Hotel may relax or waive any of these terms and conditions without prejudicing its right to strictly enforce them subsequently.
18 ENTIRE AGREEMENT AND GOVERNING LAW
All bookings will be on these terms and conditions together with any other terms set out in the Hotel’s confirmation of booking. No other terms or conditions will apply. These terms and conditions and our contract with you will be subject to English law, and the exclusive jurisdiction of the English courts.